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FAQ
Every MISUTERI creation is designed in Italy and developed under our creative direction.
We collaborate with laboratories selected for their attention to detail and ability to translate the MISUTERI aesthetic into tangible form.
Each piece is checked internally before distribution.
No. Most MISUTERI capsules are produced in limited quantities and are not reprinted once sold out. Selected items belong to the Permanent line, an ongoing collection that can be re-stocked over time subject to availability.
All new releases and restocks are communicated exclusively through our official channels and the MISUTERI newsletter. Subscribing means joining the heart of our cult following—receiving updates, early access, and unreleased content.
MISUTERI is a total sensorial language. Every creation—be it fabric, metal, sound, or scent—is born as part of the same ecosystem. We don't produce objects: we build experiences designed to resonate with those who wear and listen to them.
Yes. Each song is composed or produced for MISUTERI by selected artists. Music is an integral part of our identity—an invisible voice that accompanies the brand in every form.
Only on misuterimilano.com. It's the only official space where MISUTERI capsule and permanent collections are released.
Yes. We ship worldwide with selected logistics partners. Each order is prepared by hand by our team and packaged with the same care with which each product is conceived.
Return requests may be submitted within 14 days of delivery by contacting support@misuterimilano.com, subject to the conditions set out in our Terms & Conditions.
EU Customers
In accordance with applicable European legislation, customers residing within the European Union may exercise their right of withdrawal within 14 days of delivery.
Items must be returned unused, unworn beyond a simple try-on, unwashed, unaltered, and complete with their original packaging, tags and any accessories provided.
Size exchanges are not available. Customers requiring a different size may return the eligible item for a refund and place a new order.
Return shipping costs are the responsibility of the customer.
EU customers also benefit from the 24-month legal guarantee of conformity for any lack of conformity of the product.
Non-EU Customers (including the United States)
Orders shipped outside the European Union are considered final sale and are not eligible for returns or exchanges, except where the product is defective or an incorrect item has been delivered.
Non-Returnable Items
In accordance with applicable law, the following items are not eligible for return: made-to-measure or personalised products, products manufactured upon the customer’s request, and items expressly designated as non-returnable where permitted by law.
Items intended for piercing or direct skin contact (such as earrings) sold in sealed packaging are not eligible for return once opened, for hygiene reasons. Jewellery not sold in sealed packaging, such as rings, remains eligible for return under the standard conditions.
Before placing an order, customers are encouraged to consult the measurements provided in the Sizing section of each product to ensure the most appropriate fit.
Every piece should be treated like a cult object. Follow the instructions on the label and store it away from direct light or humidity. Every sign of aging speaks volumes about your presence within the MISUTERI world.
For any information or support, please write tocontact@misuterimilano.com. Every message is carefully read—not by automated systems, but by people who share the same vision.
